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Undelivered order
Summary: dadup3491 ordered a package from the United States, which was supposed to be delivered between 02/08 and 14/08, but it was marked as delivered on 30/07 without him receiving anything. Despite a new tracking number, the shipment is stuck. GlobalPost customer service confirmed that the package was left in a PO Box and should be picked up to restart the shipment. lingma85 advises opening a dispute on eBay if necessary. *miss-tigri* reminds everyone that the dispute can be opened starting on 15/08.
I placed the order on 25/07 (in the USA) the site says the package was delivered on 30/07) even though I received nothing. Originally, delivery was scheduled between 02/08 and 14/08. Also, in "purchase history" I no longer have the option to report the dispute. What procedure should I follow to make a report? When I want to contact the seller, I get a blank page. If you have any ideas for resolving the problem, I'm all ears. Thanks
*miss-tigri*
Mentor2 years agoRight from my first reply, I told you that the dispute was only possible from the 15th, so hang tight until tomorrow and you'll be able to do it...
dadup3491
OP2 years agoBelow is Globalpost's American response.
Hello David,
Thank you for reaching GlobalPost Customer Care
I understand the importance of this request and appreciate your concern regarding the status of your shipment.
Please be assured that I will check this to provide you with more information.
After thoroughly checking the tracking number . I found that your package was delivered by USPS and is available in a PO Box on August 3, 2024, in MAYWOOD, NJ 07607.
In your case, the order box is not our physical location. Therefore, it has not moved in a week, causing a delay in your shipment. I apologize for the inconvenience you have experienced.
To help you further, I went ahead and escalated it to our higher department, and someone from our facility will need to go to the PO Box to pick up the package, then take it to our GlobalPost facility for processing and transporting the package to the destination country.
I ask for your patience and allow more time for the final delivery of your package.
lingma85
Mentor2 years agoHello @dadup3491
Thanks for your feedback...
However, despite all the nice words from one person or another... you have a package that’s still on its way to you, and it might be a good idea to follow the instructions in this link------> Get help with an item that hasn't arrived | eBay
Indeed, you have 30 days from the expected delivery date to open a dispute... this option costs you nothing, but it protects you in case of very late and/or final non-delivery...
Strictly respect the deadlines... and if, luckily, the package arrives on time, you close the dispute without harming the transaction...
Do it, it's + safer..
Regards
dadup3491
OP2 years agoMy order was supposed to be delivered today. According to the American company in
charge of shipping, they don’t understand why the package is stuck
in one of their post offices. I contacted the seller so that they could
also check on their side what’s going on. However, when I go to
my EBAY account to report "item not received", I get a page that shows me
the progress status and tells me to wait. Even though the deadline has passed. As a result,
I can’t open a dispute. What should I do?
Thanks for your feedback
dadup3491
OP2 years agoGood evening,
I got in direct contact with "Globalpost". It’s with them that my tracking number matches. According to their reply, they don’t understand why the parcel has been blocked for several days. The contact person told me she would pass the information on to her supervisor so that one of their employees can pick up the parcel at the American post office where it is currently blocked, in order to put it back into the shipping process. I’m waiting a few more days before following up with them again. But this story seems quite complicated to me.
Thank you for your previous replies
lester_li
·2 years agoHello everyone,
Thank you for avoiding using the community to settle personal disputes.
Best regards.
jacquelinedu36
Mentor2 years agoHello,
Clean up your computer, I can clearly see your seller's attempts; the delivery times are about 3 weeks
lingma85
Mentor2 years agoHello @jacquelinedu36
You write-------> " I can clearly see the farts of your seller"
Did he eat beans....???
🤣 🤣 🤣
Have a good day
jacquelinedu36
Mentor2 years agoHello @lingma85
eBay's smart one
Best regards
lingma85
Mentor2 years agore... @jacquelinedu36
It's all a matter of comparison...... =... no comment.. !
Have a good day
*miss-tigri*
Mentor2 years agoGood evening
If the delivery date is scheduled for 14/08 at the latest, you won’t be able to report an item as not received until 15/08 ...
You’ll have to be patient a little longer..
lingma85
Mentor2 years agoGood evening @dadup3491
If the date 25/07 is the purchase date... it's surprising that you were delivered on 30/07... (that's quick... !)
Your story is strange....
Contact Customer Service here--> eBay Customer Service
preferably during office hours and ask to be called back...
Best regards
dadup3491
OP2 years agoHello,
The sender sent me a new tracking number, but what worries me about the tracking is that it’s been 3 days now and nothing has happened anymore.