Undelivered order: what to do?

Question

Hello I placed an order but it was never delivered. I think it was a fake listing. I tried to report the problem to Ebay by clicking on 'item not received'' but that doesn't work. how do I request a refund? Thank you. Best regards,

koalagris · Accepted Answer

Hello @jojosbizarrelibrairie    "I tried to report the problem to Ebay by clicking on 'item not received'' but it doesn't work." = there are deadlines to follow, starting the day after the delivery deadline date (not before) and at the latest within 30 days following that date. https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%...