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order not received
I didn't receive my order, which is marked as delivered. The post office can't confirm that it was delivered properly following my claim and is sending me back to the seller so that they can take action against them to obtain the refund that should be due to me. I hate bothering this seller who did everything right. I don't know what to do?
3 comments
koalagris
Mentor2 years ago@philippniesse0
Hello ??? 😕
Your post is contradictory: "my order is marked as delivered. La Poste cannot confirm the successful delivery"
= Either it’s delivered, or it isn’t (as far as La Poste is concerned).
"bother the seller"? uh... they’re responsible for the item being properly delivered (so back to the question: for La Poste is it delivered or not?) and as the sender it’s up to them to file the claim because if the package is lost, only they will be compensated (and will therefore have to reimburse you)
In short = contact your seller immediately.
(if the parcel status is shown as" delivered" on eBay, it’s going to be complicated to open a dispute for an item not received, hence the importance of communicating with your seller)
Regards
philippniesse0
OP2 years agothanks for your reply but i live in a public housing complex. the mail carrier must have mixed up the mailboxes in a hurry. my package ended up in the wrong hands
koalagris
Mentor2 years agoin that case, you have no recourse on the site... it's between you and La Poste.
all you can do is complain to the manager of the post office you’re under (who will sort it out with the mail carrier in charge of deliveries in your area).