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Order received after refund
Summary: magnot68-3 explains that after placing an order that never arrived and had a nonexistent tracking number, eBay issued a refund and closed the dispute. However, they then received the product after the refund and do not want to return it at their own expense. Another participant suggests contacting the seller, which has been done without response. magnot68-3 is keeping the item intact while waiting for a response, which is approved by a third participant.
Hello,
A dispute was opened following an order placed at the end of December that was not received and, above all, with a tracking number that did not exist for the carrier. So I sent a message and asked for eBay’s intervention. The seller assured me that a new order would be sent because he did not know what had happened to the original order. Same problem for the second shipment and a new dispute. eBay therefore proceeded with the refund and closed the dispute. I then ordered my product elsewhere and received it today.
Except that, although my order has just been refunded, I have just received the product after the refund. And above all, I do not want to send it back at my own expense.
The case is closed. What do I do?
Thank you for your help.
koalagris
Mentor5 months agoBonsoir @magnot68-3
Vous recontactez le vendeur et vous voyez avec lui, puisqu'ayant été remboursé cet objet ne vous appartient pas.
Cdlt
magnot68-3
OP5 months agoBonjour,
Merci. C'est ce que j'ai fait immédiatement après avoir reçu l'objet.
Aucune réponse, c'est pour cela que j'ai fait cette demande auprès du forum.
Je garde l'objet intact dans son emballage dans l'attente d'une réponse du vendeur.
Cordialement
*miss-tigri*
Mentor5 months agoBonjour
C'est ce que vous avez de mieux à faire ..Bonne journée