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Order received after refund
Summary: magnot68-3 explains that after placing an order that never arrived and had a nonexistent tracking number, eBay issued a refund and closed the dispute. However, they then received the product after the refund and do not want to return it at their own expense. Another participant suggests contacting the seller, which has been done without response. magnot68-3 is keeping the item intact while waiting for a response, which is approved by a third participant.
Hello,
A dispute was opened following an order placed at the end of December that was not received and, above all, with a tracking number that did not exist for the carrier. So I sent a message and asked for eBay’s intervention. The seller assured me that a new order would be sent because he did not know what had happened to the original order. Same problem for the second shipment and a new dispute. eBay therefore proceeded with the refund and closed the dispute. I then ordered my product elsewhere and received it today.
Except that, although my order has just been refunded, I have just received the product after the refund. And above all, I do not want to send it back at my own expense.
The case is closed. What do I do?
Thank you for your help.
koalagris
Mentor8 months agoGood evening @magnot68-3
Contact the seller again and sort it out with them, since as you’ve been refunded, this item does not belong to you.
Best regards
magnot68-3
OP8 months agoHello,
Thanks. That’s what I did immediately after receiving the item.
No response, which is why I made this request on the forum.
I am keeping the item intact in its packaging while waiting for a response from the seller.
Best regards
*miss-tigri*
Mentor8 months agoHello
That's the best thing you can do ..Have a nice day