defective order received | Community Mentor Help

059483al · 2023-08-11T14:08:01.099000Z

I ordered an interior car door handle. This somewhat fragile item, since it is made of plastic, was packaged very roughly in a bubble envelope. I received the item damaged and unusable. I informed the supplier and made a return request. The supplier tells me he is sorry and that he will send me another item. But he is asking me beforehand to "close my return request" by cancelling it so that he can send me another item. I read on the eBay site that "As soon as you close a return request, you can no longer send back the item concerned or ask us to step in if there is a problem" I am wary because I fear I will no longer have any recourse if I do what France-discount is asking me to do. Thank you for your advice.

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defective order received | Community Mentor Help | eBay France