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Refunded order but finally arrived
Hello, I sold an item to a customer in Italy on 22/02/2026. Since it had not been received, Ebay refunded the buyer in less than 24 hours on 21/03 despite the tracking showing the parcel in transit. The tracking shows that the parcel arrived on 01/04, which the buyer confirmed to me.
Is there any way to get reimbursed, and how? I can’t find a solution on Ebay. Should I open a new dispute?
Thank you
3 comments
*miss-tigri*
Mentor6 months agoHello
For eBay, the dispute is closed. No more dispute possible.
You’ll have to negotiate directly with the buyer, counting on their honesty (which is not a given).
sport_goodies
OP6 months agoHello, thanks for the reply. That’s not very fair on eBay’s part! How are we, as the seller, responsible for delivery service problems!
lingma85
Mentor6 months agoHello @sport_goodies
You ask-----> "In what way are we as the seller responsible for delivery service issues!"
Since the buyer authorizes you to handle the delivery by advancing you the money to do it... you are liable/responsible for its proper execution with respect to the buyer...
BUT
- the carrier is responsible to you for the proper (or improper..) execution of their service...
That is why you often need to insure shipments so you don't have to pay out of pocket in case of damage..
Best regards