Hello, I sold an item to a customer in Italy on 22/02/2026. Since it had not been received, Ebay refunded the buyer in less than 24 hours on 21/03 despite the tracking showing the parcel in transit. The tracking shows that the parcel arrived on 01/04, which the buyer confirmed to me.Is there any way to get reimbursed, and how? I can’t find a solution on Ebay. Should I open a new dispute?Thank you

Hello @sport_goodies You ask-----> "In what way are we as the seller responsible for delivery service issues!" Since the buyer authorizes you to handle the delivery by advancing you the money to do it... you are liable/responsible for its proper execution with respect to the buyer... BUT - the carrier is responsible to you for the proper (or improper..) execution of their service... That is why you often need to insure shipments so you don't have to pay out of pocket...

Refunded order but finally arrived | Community Mentor Help

Discussions

Refunded order but finally arrived | Community Mentor Help | eBay France