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how to contact customer support in writing
Summary: annielabroquante is trying to contact customer service in writing because he can’t make phone calls. He notes that written chat used to be an option, but it no longer is. *miss-tigri* mentions a feature for sending emails under certain categories, but it’s still unclear whether a request outside those categories is handled. annielabroquante thanks the community for the suggestions and confirms that he received a quick response after exploring different options. However, he points out the ongoing difficulty when the issues are not tied to specific categories or to unlisted items, regretting the lack of real-time chat support.
how do I contact customer support in writing?
there is a category of people (including me) who are unable to make phone calls, but when I go through the site’s help section, all I have is the option to be called back by phone, which of course I can’t use, so I have no way to contact customer support about a transaction that is causing me a problem as a seller.
before, I had no problem reaching customer support in writing, but now there is no longer any written chat option.
annielabroquante
OP1 year agothe problem is that I systematically run into this situation whenever I want to contact customer service to resolve an issue with an item that isn't listed or is no longer listed (because it's too old) in the list of sold items. Right now, my item shows up and when I click on it it bugs out, it gives me a red error banner telling me the requested page isn't accessible, so it's impossible to contact customer service for this item.
it's becoming an obstacle course just to be able to get quality support in real time (we are still in 2025 after all). all the big companies have real-time written chat services (eBay used to have one) and there, it's impossible to reach them by chat, so my problem just goes in circles, it's awful.
annielabroquante
OP1 year agoso a quick update, I also found an option to send an email in the “dispute a defect” section (by searching everywhere) so it seems that it isn’t in all categories (given your many replies, and I thank you all for that, by the way, that’s really nice of you)
and I also wanted to point out that customer support replies to emails pretty quickly, in under 3 hours I had a complete and very detailed response.
so there you go, have a nice day
*miss-tigri*
Mentor1 year agoThanks for your feedback and glad you found a solution ..👍
Have a great weekend 😉
koalagris
Mentor1 year agoIn the sections that also concern evaluations.
Still need to know whether submitting a written request unrelated to the selected section will be taken into account by customer service...
*miss-tigri*
Mentor1 year agoHello @koalagris
Yes, I asked myself the question 🤔
It would be nice to get some feedback from @annielabroquante
Have a good day everyone 😉
koalagris
Mentor1 year agoHi @*miss-tigri*
Have a good day too 🙂
*miss-tigri*
Mentor1 year agoThe feature is available in the help for hacked account or account impersonation :
Contact us
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