Hello, I have a dispute with a seller for an item not received, the seller keeps replying with the tracking number that hasn’t moved for almost 2 months. I want to ask e-bay to step in, but on the items page I can only close the dispute (if received) or send a message to the seller. What can I do? Thanks in advance.

Hello @gilbrand74 If you’re registered in Luxembourg, you fall under ebay.com (here you’re on ebay.fr, the T&Cs are not necessarily the same). So check directly with their customer service: https://www.ebay.com/help/account/contacting-ebay-customer-service/contacter-le-service-clients-ebay?id=4379&st=3&pos=1&query=Contacter%20le%20Service%20clients%20eBay&intent=service%20client&lucenceai=lucenceai&docId=HELP1326 Best regards

How do I ask eBay to intervene in a dispute? | Community Mentor Help

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How do I ask eBay to intervene in a dispute? | Community Mentor Help | eBay France