How does eBay messaging work?

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Summary: decour-29 explains that he is having problems with eBay’s messaging system when he tries to contact a seller. Despite several attempts and using different browsers, the messages are not sent and do not appear in the history. koalagris suggests checking the official procedure and contacting eBay customer service to resolve the problem.

Hello everyone!

I’m wondering how Ebay messaging works... Because I’ve been trying to contact a seller for several days to find out whether their product is still for sale, etc... To avoid any surprises. I select send a message, I type "My message", I check make a copy... Then send the message. A black window covers my message with no content and just the black checkmark to close this window. I close the window and, to the "Miracle of computing": Nothing happened. No messages in the Ebay messaging history, no copy in the messages: There’s "N"! I tried three different internet browsers and I get the same result. Why? PS: No messaging = No guarantee = No purchase.