How can you get technical information about an auction item? By contacting the seller.

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Summary: phiphidinky expresses frustration at not being able to send a message to the seller on eBay to ask for technical information about an item up for auction. He explains that he can’t manage to write a message, despite several attempts. francexpressdeal provides a link to a community discussion, while *miss-tigri* advises contacting customer service, after being able to write but not send a message on a similar listing.

I can't manage to write the message that would let me ask the seller of an auction item for technical information. There is indeed, in several places throughout the purchase request process, the idea of "contact the seller", but you end up on a box on the right where you have the seller's name and information about the item. Then there is a text: "never exchange contact details to make a purchase or sale outside of ebay..... " Then at the bottom of this box, you have the mention "send the message" twice, but you have no way to write the text of your message. You don't have control... try it and you'll see.... I am really disappointed by the deterioration of your services because you should know that I have been a "customer" since 2003 with around 550 successful transactions. This is the third time I have intervened without any result because I still can't contact my potential seller. It's sad. phiphidinky.