How to respond to the dispute? | Community Mentor Help

pradenn2 · 2024-04-12T11:47:16.089000Z

The item was not as described; it is a plate with a crack rather than in perfect original condition as described. I tried unsuccessfully to communicate rationally with the seller, but she opened a dispute. The dispute details only show her message to eBay, one of the messages she sent me and my initial request to return the item... which is now shown as being in the process of closing because she opened a dispute. How do I respond to the dispute? Does eBay automatically look at the messages and photos I sent it? If not, how can I include them as part of a response to the dispute? Thanks in advance

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How to respond to the dispute? | Community Mentor Help | eBay France