Good evening, at the end of November, I sent an item via Mondial Relay that the customer did not go to pick up and that was sent back to me ... after contacting him, he was OK with a second shipment against payment of the postage, which he did .... OK ... He had asked me not to resend it until after January 5 .... but to make my shipment, Mondial Relay is asking me for 1 email address OR 1 mobile number, which I have been asking the customer for in several messages ... he is not replying t...

Good evening @mimiphili If the customer has repaid the shipping and gave you the pickup point = you enter your email and phone number on MR (you will pass on the parcel availability details via messaging). Best regards

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How do I return 1 package marked "unclaimed" | Community Mentor Help | eBay France