How do I report a dishonest buyer?

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Summary: claire-adam explained that an eBay buyer claimed the item sold was not authentic and requested a full refund through their bank, without returning the item. They found that this buyer carried out the same scam with other sellers. koalagris provided links to eBay help pages for reporting a buyer or inappropriate behavior.

An eBay buyer said that the item I sold him is neither authentic nor compliant, then he asked his bank to return the full amount paid to eBay. As a result, I end up without the item and without payment. Reading the reviews about this seller, you realize that he has already scammed many sellers. How can I contact eBay support directly so that this scam stops, knowing that he blocked me so that I can't report him?

claire-adam

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Posted 2 years ago·Last reply 2 years ago

1 comment

koalagris

Mentor2 years ago

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https://www.ebay.fr/help/selling/resolving-buyer-issues/signaler-un-problme-avec-un-acheteur?id=4084&st=3&pos=1&query=Signaler%20un%20probl%C3%A8me%20avec%20un%20acheteur&intent=signaler%20acheteur&lucenceai=lucenceai&docId=HELP1263

https://www.ebay.fr/help/policies/rules-policies-buyers/rglement-sur-les-comportements-inappropris-des-acheteurs?id=4374&st=3&pos=2&query=R%C3%A8glement%20sur%20les%20comportements%20inappropri%C3%A9s%20des%20acheteurs&intent=signaler%20acheteur&lucenceai=lucenceai&docId=HELP1318