Negative review comments left by mistake by a seller | Community Mentor Help

ruimtemuis · 2024-09-24T10:31:41.747000Z

Hello, A seller left me negative feedback comments (positive rating, but negative comments), confusing me with another buyer who had not paid for their order. When he realized his mistake, he sent me a message to apologize, wanting to modify his feedback comments. However, neither he nor I can get them changed, even though we have both contacted customer service. I was told that another department would contact me, but nothing seems to be happening. Does anyone know a solution to this problem? It seems possible for a seller to request a review of feedback comments received, but when a buyer is concerned by such an error, there seems to be nothing to do. Thank you.

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Negative review comments left by mistake by a seller | Community Mentor Help | eBay France