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Commission on the final reimbursement price
The buyer asked to cancel the order because he chose hand delivery instead of normal delivery. I'm cancelling the order and eBay withholds fees :Final value fee Variable percentage: 25.35 euros. Instead of receiving 250.00, he received 224.65. How does that make sense?
Thanks
1 comment
*miss-tigri*
Mentor2 years agoHello
Did you make sure the cancellation was at the buyer's request?
If so, you definitely have a credit note
https://www.ebay.fr/help/selling/fees-credits-invoices/fee-credits?id=4128
otherwise, contact customer service to review it..