Locked
Discussion interactions are currently paused.
Communication with the seller
Hello,
I bought a phone from this seller. The payment for the purchase was charged. Since then, I received an email from Ebay telling me there is an account issue with this seller. Ebay has removed another phone just like the one I bought. I also sent the seller three messages asking him to confirm that my order has been received. And still no reply from him. What should I do?
2 comments
max2661953
·3 years agoHello, @jldinformatic ,
If EB has not refunded you by the expected delivery date, dispute: https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/retours-objets-manquants-et-remboursement-pour-les-acheteurs?id=4008&st=3&pos=1&query=Retours%2C%20objets%20manquants%20et%20remboursement%20pour%20les%20acheteurs%20&intent=remboursement&lucenceai=lucenceai&docId=HELP1146
jldinformatic
OP3 years agoyes I have to wait for the delivery date, that’s mandatory. Only after that can I open a dispute. But in all this, I’ll have lost at least 15 days before being refunded. Ebay should have canceled the sale given the seller account issue acknowledged by Ebay.