Account blocked and payments suspended | Community Mentor Help

creaktif · 2023-10-10T16:40:10.285000Z

Hello, I made a sale on eBay (I sell occasionally since 2014 and I’m well rated). But the delivery was catastrophic (1 month to do Paris -> Rome...). The buyer got impatient and opened a dispute... in the end the package finally arrived and the buyer withdrew their complaint. However, my account is now permanently blocked and eBay tells me it’s because there was suspicious activity. I sent them several emails explaining the context (plus the shipping slip, my passport, proof of address and the item invoice)... but despite that I keep receiving a template email confirming the permanent closure of my account... and especially the withholding of the money from my sale for 72 days! So I posted a parcel on September 3... and theoretically I would be paid in mid-December (72 days from the dispute...). I sold this item out of financial necessity... do you know how I could speed up the process (or better yet get my account back...) ?

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Account blocked and payments suspended | Community Mentor Help | eBay France