Account suspended for "unpaid purchases" without reason | Community Mentor Help

glogl-25 · 2023-11-12T10:40:59.578000Z

Hello I’ve been in an absurd situation for more than 10 days My account is "suspended" (I’m putting that in quotes because I haven’t received any message informing me of such a suspension) for no reason, and eBay, despite several phone calls, is incapable of giving me a clear explanation (I have the feeling that’s a specialty of theirs): Indeed, when I try to buy an item, I get a message saying: "You can’t make offers or bid because of a history of unpaid items on eBay. Go to the Purchases section of My eBay to make pending payments and be able to continue making offers and bidding." Since I don’t buy very often on eBay, I have a good memory of my recent purchases, and I’m sure I paid everything on time, the items were delivered and there were no complaints from the sellers (on the contrary, I even received positive feedback) In the previous message, the "purchases" link takes me to the list of purchases, and in the "unpaid items" section there is nothing, in "payment failed" either, etc... in short, my record is whiter than white The only little "event" was that 2 months ago, when I wanted to buy several items from the same seller, I submitted a request to recalculate shipping costs, which bugged out several times (the seller wasn’t necessarily familiar with that process, which also doesn’t seem clear to do, so I don’t blame him), forcing me to ask for the cancellation of the corresponding orders, which were indeed treated as such by the seller. Proof that there was no mess, he then created an item specially for me grouping together all the articles, which I bought, paid for, and received. Everything was fine And so for the past 10 days my account has been "suspended" (well, once again, nothing has been communicated to me as such, it’s just this error message that blocks purchase completions). When I ask customer service to tell me which items are concerned, since no unpaid purchase appears, I’m told "ah but that’s because the items were sold to someone else". It therefore seems that customer service isn’t aware that all transactions are supposed to be recorded, including failed ones The matter would be "under investigation" in some mysterious department, except no timeframe is being given... In short, I’m angry at a situation that I consider completely unjustified and pretty horrified by the uselessness of the service provided; I feel for the sellers who have to put up with this kind of support...

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Account suspended for "unpaid purchases" without reason | Community Mentor Help | eBay France