Regarding refund fees

Question

I sold an item and sent it to France. However, during delivery, the item was lost. The buyer requested a refund on eBay and eBay charged me fees. So I received the item amount minus the fees. But then, the delivery company in France found the item. However, the buyer no longer wanted to buy it. I did nothing wrong; it was the buyer who canceled the purchase. Yet I did not get back the refund fees I paid to eBay. How can I recover them?

*miss-tigri* · Accepted Answer

Hello  To receive a credit for the fees, you need to report the sale cancellation. https://www.ebay.fr/help/selling/fees-credits-invoices/avoirs-des-frais?id=4128&st=3&pos=1&query=Avoirs%20des%20frais&intent=Avoir&lucenceai=lucenceai&docId=HELP1304 But this link is probably not valid because you are registered in Korea.. You need to contact eBay.com.. https://communaute.ebay.fr/t5/Aide-entre-membres/Est-ce-qu-il-y-a-quelqu-un-qui-peut-m-aider/td-p/2942210/jump-to/fir...