Mondial Relay <> eBay connector | Community Mentor Help

geoffrewess0 · 2026-01-26T08:34:36.959000Z

Hello, For several years now, I have been selling items on EBAY. As for my carrier, there is only one option (in most cases) MONDIAL RELAY! To avoid having to copy / paste buyer information, I have always chosen to go to www.mondialrelay.fr and choose the feature that lets me connect Mondial Relay to EBAY... I had never run into any problems, but at the beginning of January, using it (as usual), I asked this feature to show me the parcels I need to send, and it gave me a shipping label... I don’t look any further, I generate it, stick it on my parcel, go to my locker and job done... except that the next day, Ebay notifies me that my parcel still hasn’t been sent!!! I look into it again and realize that my parcel was sent to someone who had bought an item from me last year, with an order number that had nothing to do with anything!Anyway, I waited for the parcel to arrive at its destination, I contacted the wrong recipient to try to get the parcel back (no reply), so I chose to cancel the order and refund the original buyer. Since, in the end, I lose my item and had to refund this person, I’m reaching out to the community to see if anyone has ever been a victim of this kind of situation? And also to find out whether Ebay are generally pretty understanding when this happens.. Thanks in advance. Best to all!

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