smartphone connection impossible | Community Mentor Help

misulellu10 · 2025-10-18T07:05:39.522000Z

Hello, I’m an old Ebay user. A few days ago on my smartphone, the app asked me to confirm my password. Several attempts failed (I don’t know my password by heart...) and I received a message telling me to try again 24 hours later. I checked my password, checked that I could indeed log in with it on my computer and all my subsequent attempts (the next day, the day after, etc.) to log in on my smartphone failed again. I tried to change my password on my phone as requested and I’m not receiving either the sms (the number is correct) or the email (the email address is correct) so I can confirm and start the process. I also uninstalled the app and reinstalled it... still nothing. I then turned my smartphone off and back on... still nothing. I don’t dare change my password from my computer because I’m afraid this maneuver will: 1. make access on my computer more complicated afterward (where I can still log in to ebay without any trouble), 2. also be useless for another login attempt on my smartphone... My theory is that my phone is being recognized as suspicious and blacklisted. And that I can’t get off this list despite any attempt with the old code, new one, or anything else... If anyone has an idea of what to do anyway, thanks in advance Anna

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