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I sent a parcel on January 5th to Spain and the buyer is asking to be refunded because he hasn’t received his parcel.
But according to the tracking number, the parcel isn’t lost, the latest status dates from Tuesday and says the parcel is being transported within its country of origin.
If someone could advise me..
Thanks
2 comments
madelodie
·2 years agoHello, .
Have you communicated this tracking info to the buyer?
Try to keep them waiting, but this transit is very long for a parcel via Spain.
If the expected delivery date is exceeded, the buyer can open a dispute for item not received and you will have to refund them.
In the event of a dispute, note the tracking number in it.
Best regards.
benja.234
OP2 years ago