Locked
Discussion interactions are currently paused.
Advice for a buyer who can't get their package back.
Hello everyone
I’d like some advice because I shipped a parcel that, according to the tracking, is still waiting for the buyer at the shop. However, the buyer is telling me that the shop is closed. This makes me wonder how you handle this kind of situation. I should point out that it took him 3 days to pick up his parcel and that it was me who advised him to go collect it because he only has 5 days to do so. Now he’s telling me he finds the place shut. I gave him the contact details for Mondial Relay so he could get in touch with them, and instead he opened a ticket! His parcel is still waiting for him in the store. The buyer signed up in August and has 2 reviews from the same person.
Has anyone ever had a similar problem? How did you resolve it, and what precautions can be taken to avoid this in the future? What should I do, mainly?
Thanks
