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contact ebay canada by phone
When I click on the link “request a call back,” my place of residence is automatically set as France by default (impossible to change), but I live in Canada. I checked my personal info on my account and Canada is indeed listed. My phone number does not match a French number, so I get an error message telling me that my phone number is not valid. So it’s impossible to get a call from customer service.
6 comments
lingma85
Mentor4 months agoGood evening @tcpmondo
If you created this account with your Canadian details, those details should not show French details...
If you changed your details, it may indeed be a bug as @*miss-tigri* points out... and the old details may reappear...
Try doing what is indicated in the link below---> Get help if your account has been hacked | eBay
Kind regards
tcpmondo
OP4 months agoThank you for your replies, it is much appreciated.
I have never changed my account details and my country of residence has always been Canada.
It is surely a bug, maybe generated by “artificial intelligence”
Is there another way to contact eBay by phone?
Thanks again.
lingma85
Mentor4 months ago...
Do you have a close contact who is registered on this site..??
if so... try going through them, otherwise there doesn't seem to be any other solution than waiting for a fix for this bug..
Also check... whether ebay.ca is on Facebook or Instagram... you might be able to find a way in that way, since you'd be in contact with an advisor and not an AI.
Regards
koalagris
Mentor4 months ago"Is there another way to contact eBay by phone?" = wouldn’t it be much more sensible to ask this question to the Canadian members?
===> https://community.cafr.ebay.ca/
You can also try to find a section that allows written contact (there are a few on eBay France; maybe that’s the case in Canada too?).
https://www.cafr.ebay.ca/help/account/contacting-ebay-customer-service/contacter-ebay?id=4379&st=3&pos=1&query=Contacter%20eBay&intent=contact%20par%20mail&lucenceai=lucenceai&docId=HELP1326
tcpmondo
OP4 months agoThanks for all your replies and suggestions.
All my steps were taken from ebay.ca, it was eBay that contacted me via ebay.fr.... makes you think there’s no French-speaking customer support in Canada....
My issue with a restricted seller account and blocked payments (for no reason at all), which has been going on for 6 weeks, is still not resolved. I’ve spoken to 6 different agents and none of them could understand or explain to me what’s going on with my account. My case is always being transferred to the “appropriate department” and, within 48 hours, I always get a bizarre, completely out-of-context email generated by AI.
It’s hopeless!
How can I escalate the issue to a higher level?
Thanks and have a good day everyone.
*miss-tigri*
Mentor4 months agoHello
Maybe a bug?
Try clearing the browser cache, delete the cookies ..