contacting eBay to resolve an issue with an order from 9 months ago | Community Mentor Help

clauded95 · 2024-08-30T15:45:43.623000Z

hello I sent this message to first-option-autoparts: Hello,I am getting back to you because the hydraulic shock absorber is defective and, moreover, it damaged the sphere mounted on it.I was forced to replace this sphere and now the hydraulic shock absorber.So I am asking you for a refund for this shock absorber as well as a refund of half of the attached invoice for the sphere damaged by it.while waiting to hear from you on this matter and for the refund before opening a dispute with EBay.I have the shock absorber at your disposal as soon as it is removed so I can send it back to you.kind regardsClaude DELECHELLE After several cordial exchanges the seller replies to me: Sorry,but ebay doesn't allow us return money. This is the first time I have encountered this problem with EBay . please tell me how to resolve this refund problem? kind regards

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contacting eBay to resolve an issue with an order from 9 months ago | Community Mentor Help | eBay France