Contents of the stolen package | Community Mentor Help

dimitribllt · 2025-03-12T21:38:26.369000Z

Hello, I sold an item on the platform, the person picked up the package today except that the contents had been replaced with something else (damaged shoes). I had sent the product in a box wrapped by Mondial Relay, except that the package arrived in a plastic bag. From the photos sent by the buyer, you can clearly see that the contents are different, but what shocks me is the shipping label, it is not the same one. It was changed with my information and it is NOT AT ALL the shipping label provided by Ebay At the moment the buyer has requested a return, but how can I do so that they get their money back and mine too... Here are supporting photos: https://ibb.co/TqrLvKFw https://ibb.co/5zqPVLJ Thank you in advance for your help

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