Dispute of fees related to the order claim

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Summary: demi1632 contacted a forum to discuss the charges related to an unshipped order (02-12619-38697) due to a work trip. koalagris advised them to contact eBay customer service directly and mentioned the "away" mode option to avoid such situations in the future.

Hello,

I’m contacting you regarding the fees applied to my account in connection with the claim for order number 02-12619-38697.

I would like to point out that the order in question was not shipped, as I was on a work trip in another city and was unable to access my eBay account for a few days. Because of this situation, I was not able to process the order or enter a tracking number.

I understand the importance of meeting shipping deadlines, but in this specific case, this is not a tracking issue, but rather an order I was unable to fulfill due to exceptional circumstances. Given these circumstances, I would like to know whether it is possible to waive these fees.

Thank you for your understanding and your help. I look forward to your reply and wish you an excellent day.