Dispute a dishonest buyer's return | Community Mentor Help

elidali-0 · 2023-09-07T16:41:27.246000Z

I sold a playing card to a buyer, but after sending it by tracked mail, he explains that the envelope arrived torn in two and empty. I find this very strange because this has never happened to me in my previous sales, and I would be surprised if the carrier continued to deliver envelopes split in two. I therefore suspect that the buyer recovered the card and is demanding a refund, but I can’t contest the return, only accept it What should I do? Thanks in advance

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Dispute a dishonest buyer's return | Community Mentor Help | eBay France