Hello community. Following a claim for an item not received, I made a second shipment to satisfy the customer, and eBay refunded on a public holiday. The customer contacts me and asks me for a price, and I price myself lower than **bleep**. He orders and pays. During delivery there is Ascension Day, so the delay is extended. I send it by tracked letter (small item). The first tracking shows a postal scan of the shipment but after that nothing more. The post offi...

That was good customer service. Since the tracking information does not show that the item was actually delivered to the buyer’s address, we had to rule in their favor and grant them a full refund.As a seller, you can protect yourself against item not received disputes by providing tracking information that shows the item was actually delivered to the buyer.In addition, when the buyer confirms receipt of the item via eBay messages, this prevents an item not received dispute from being opened aga...

Appealing a decision made by customer service on a public holiday!? | Community Mentor Help

Discussions

Appealing a decision made by customer service on a public holiday!? | Community Mentor Help | eBay France