Counterfeit fake Cartier glasses

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Summary: benben959 bought Cartier-brand glasses, which were discovered to be fake, and tried to return them to the seller. Despite the seller agreeing to a return, the seller is not collecting the parcel. koalagris and *miss-tigri* advise contacting eBay customer service for a refund. benben959 reported the problem to eBay, but they did not detect any anomaly in the listing.

Hello, I bought a pair of second-hand Cartier glasses and if you knew that this pair of glasses is a counterfeit model never made by the brand, I got in touch with the seller who admitted that they were indeed fake and that he accepted the Return
since then I have sent the glasses by Colissimo with signature, but the seller is not going to pick them up at the post office. How will this go for me and my refund? The seller continues to sell fake glasses, is that normal?