Counterfeit perfume

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Summary: san_denfer shared their experience of a dispute on eBay concerning a perfume suspected of being counterfeit. After returning the product by mutual agreement with the seller and without the original packaging, eBay closed the dispute in favor of the seller. san_denfer suspects the seller of dishonesty and is asking for advice on what steps to take after reporting the incident to eBay. *miss-tigri* suggested contesting eBay’s decision by following a specific link to start the process.

Hello, the seller to whom I returned a perfume that I suspect is a counterfeit opened a dispute after receiving the bottle. eBay closed the dispute in his favor, because the perfume was returned by mutual agreement with the seller, I should point out, without packaging. I suspect the seller is dishonest, he first suggested that I send the perfume back to him off-platform. It is an obvious counterfeit, I sent him the photos. Have you encountered this situation? What should I do after reporting it to eBay? Thank you for your advice

san_denfer

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Posted 8 months ago·Last reply 8 months ago

1 comment

*miss-tigri*

Mentor8 months ago

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Bonsoir

Contestez la decision d'ebay:

https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/contester-une-dcision-debay-concernant-un-retour-ou-un-objet-manquant-pour-les-acheteurs?id=4039&st=3&pos=2&query=Contester%20une%20d%C3%A9cision%20d%27eBay%20concernant%20un%20retour%20ou%20un%20objet%20manquant%20pour%20les%20acheteurs&intent=Contester%20decision%20&lucenceai=lucenceai&docId=HELP1308