eBay postal code / destination country buyer check

Question

Hello,    I completed a sale to Réunion, after contacting the buyer before the sale, I specifically added “Réunion” in the listing as a possible shipping country and set up shipping costs for this destination - they are different from France.  But surprise:  the buyer entered their address in Réunion (CP97) with country “France. ” So they did not pay the shipping cost corresponding to a Colissimo Réunion, but only to a Colissimo France.  How is this possible? Does eBay n...

lingma85 · Accepted Answer

Good evening @anne-sarah    You have (or had) the option to cancel the transaction because of a false address... Cancel an order as a seller | eBay   You shouldn’t have to pay out of pocket because of a buyer who entered their geolocation incorrectly...   You’ll probably get other opinions...   Regards