Mug and plates, Marte tolosane earthenware | Community Mentor Help

rebcres0 · 2023-12-05T18:19:35.792000Z

Hello,It's my first sale on eBay, the buyer received the broken pottery, not enough bubble wrap according to him, I don't know anything about this and he asked me for a return of the item and a full refund, I'm not against it but I had clearly written very fragile on the package... It was surely not handled with care during the journey, I see that the return shipping costs are at my expense, I don't know how to proceed, could you please enlighten me, thanks

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Mug and plates, Marte tolosane earthenware | Community Mentor Help | eBay France