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Return coupon not received
Summary: stass67000 bought a non-compliant CD on eBay, with a photocopied sleeve, and opened a dispute via PayPal. They express frustration because eBay won’t get involved due to the PayPal dispute, and the seller is not providing the return label despite the listing stating that the costs are covered. *miss-tigri* advises settling the issue with PayPal. In the end, eBay provided the return label, but stass67000 criticizes sellers who do not meet standards.
Hello, We bought an album CD that was not compliant, a copied CD with a photocopied cover that we noticed when opening the package. So we reacted right away and filed a dispute. But eBay is not really helping us because we opened a dispute with PayPal, which means that eBay has non-compliant products for sale. In short, the seller agrees to the refund but does not send us the return label, with return shipping paid by the seller as indicated in the listing ...
*miss-tigri*
Mentor4 months agoHello
Since you opened a dispute on PayPal, eBay will not intervene in your dispute ..
Check with PayPal to see whether the return shipping is at your expense or how to proceed.
stass67000
OP4 months agoHello miss tigri , in the end it was eBay that gave me the return voucher, normally after messages sent to the seller they did not provide us with the return coupon; on the listing it is clearly written in black and white that they cover the return costs. Anyway, for PayPal they don’t make things complicated, basically it’s fend for yourself, it’s a shame that people don’t know how to sell compliant products ...Kind regards