International mail blocked | Community Mentor Help

sassa57 · 2025-01-11T09:56:04.937000Z

Hello, let me explain my story a bitI ordered a collectible card from Japan. On December 23, I see on the tracking that the letter has been shipped from Japan. On December 31, I receive a text message telling me that my mail has arrived in France and that I have to pay taxes and duties. At first I thought it was a scam, but for once it wasn’t, because on the postal service website, after entering the tracking number, I really did have to pay taxes corresponding to VAT. Already that started off badly because I had already paid VAT at checkout.So I pay the amount requested at the post office on December 31 and since then, nothing. I contacted the post office, which told me that it is up to the sender to make a request, not me. Obviously the seller doesn’t speak a word of French and doesn’t really understand what I’m asking him for (to open an investigation with his carrier).Already I don’t understand because why make things complicated when it’s in France, so I should be able to get the answers myself.Anyway, the mail hasn’t moved since December 31, the day I paid, and it’s now been 12 days. Have you ever seen this happen? What can I do to try to sort out the situation, knowing that the post office refuses to give me answers (request refused by email on the pretext that I am not the sender) and knowing that the sender doesn’t understand my request to ask Japan Post to open an investigation....Another thing, eBay refuses my request for a refund of the double VAT paid as long as the item is not declared received, so does that mean that if I end up never receiving the mail, I lose what I paid to the post office? Thank you for your replies

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International mail blocked | Community Mentor Help | eBay France