Paclink failure that does not transmit the necessary information | Community Mentor Help

lebuou · 2023-11-20T17:19:28.068000Z

Good evening, I sold a poster to the United States. On eBay’s recommendation, I went through Paclink. I filled out all the documents, invoice and customs documents, with all the information requested. My poster was sent in a well-protected tube on October 27. On November 2 I saw, thanks to the tracking number, that my parcel was blocked on a platform in France for lack of documents (invoice and customs documents). I contacted eBay, who told me the steps to follow with Paclink. They replied that they were taking the necessary steps to pass on the requested information, as they commit to do when payment is made. Then nothing more. They do not answer emails. eBay, contacted again, very quick to call you back, tells me they cannot do anything, Packlink is independent. My parcel has just come back (opened as well) and Paclink still does not reply so that I can send it again without being forced to pay (very expensive) again. My customer is very patient, I kept him informed as things progressed. What a waste of time! and still no solution. If my customer asks to cancel the sale, which would be understandable, would I get a refund for the shipment that was aborted because of Paclink? What should I do? Thank you in advance

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Paclink failure that does not transmit the necessary information | Community Mentor Help | eBay France