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Delivery Time by Mondial Relay
Summary: lapagasyl* expresses dissatisfaction regarding Mondial Relay delivery times, which are longer than those announced when purchasing on eBay. This causes inconvenience for both the buyer and the seller. koalagris provides a link to contact eBay customer service to report the issue.
I just contacted Mondial Relay because the purchase I made and which was shipped on time by the seller was supposed to arrive at the pickup point by Saturday at the latest, but it is still on the delivery platform....
Mondial Relay told me that this was completely normal, that the average delivery time was 5 days but that the delivery cutoff time was 11 days, so instead of being able to pick up my parcel last Saturday as initially announced, it was completely normal that I would only be able to collect it next Saturday....
It would therefore be useful for EBAY to take these delays into account because the information given at the time of purchase is, as a result, incorrect.... putting the buyer in an awkward position and placing the seller in an untenable position....
Being a seller myself, these incorrect delays raise questions and cause me problems....
What should I do?
I don't know how to contact EBAY to alert them to this anomaly....
Thanks for your feedback.
1 comment
koalagris
Mentor2 years agoBonjour @lapagasyl*
Pour contacter le service client :
https://www.ebay.fr/help/account/contacting-ebay-customer-service/contacter-le-service-clients-ebay?id=4379&st=3&pos=1&query=Contacter%20le%20Service%20clients%20eBay&intent=service%20client&lucenceai=lucenceai&docId=HELP1326
Cdlt