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Summary: wallydz expressed frustration about an eBay refund that was not received within the promised timeframe. koalagris provided a link to customer service and explained that credit card refunds can take up to 30 days. wallydz confirmed having found the refund and asked how to delete the post, but koalagris clarified that this was not possible, suggesting closing the topic. *miss-tigri* asked why 'dear Americans' was mentioned, and wallydz replied that eBay is an American company.
Hello,
Since it is impossible to contact eBay customer service to make a claim, I am filing my claim here
on April 22 I received the following message from customer service. client :👇
Here is a summary of your refund. You should receive it within 3 to 5 business days.
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Today is April 30, BUT I still have not received my refund. this is not very fair Dear Americans
*miss-tigri*
Mentor2 years agoHello
Why "dear Americans"?
The forum is French as far as I know 😉
wallydz
OP2 years agoeBay is an American company
koalagris
Mentor2 years agoHello @wallydz
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=3&pos=1&query=Renvoyer%20un%20objet%20pour%20obtenir%20un%20remboursement&intent=objet%20non%20conforme&lucenceai=lucenceai&docId=HELP1134#section4
(contact link to customer service right at the bottom of the help page if needed)
" If your refund is issued to a credit card, depending on the card issuer, it may take up to 30 days for it to appear on your statement."
Best regards
wallydz
OP2 years agoYes indeed, I just found the refund. Thanks
Could you tell me how I delete this message please?
koalagris
Mentor2 years ago" how do I delete this message please?" = not possible...
You can just close this topic via the "accept as solution" button