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Shipping delays requested by the customer due to absence, eBay marked in red "late shipment"
Summary: mataf_69 shared their experience with a sale on eBay where the buyer asked for delayed shipping because they were away, but eBay is flagging a shipping delay. koalagris explains that eBay's system is automated and shipping deadlines must be met, regardless of the customer's requests, because this can lead to penalties. mataf_69 responds by saying that they respect customers' requests and would like more flexibility from eBay in these situations.
Hello
I made a sale on 09/10, the customer paid for their purchase and contacted me to ask me to wait until 24/10 to send the parcel, due to being away from home.
This request appears directly in the "buyer comment" located above the item, eBay should normally see it.
Why am I being told that I am late with my shipment and ordered to send the parcel before 11/10 (I think I am old enough to handle this without needing eBay's help)
Thanks in advance for your reply
mataf_69
koalagris
Mentor1 year agoHello @mataf_69
"normally eBay should see it" = You need to understand that EVERYTHING on eBay is automated, so no matter what the buyer asks you for (in a comment or via messaging), you will get a defect on your account if the shipment is not sent within the allotted time.
You should never go past the shipping deadline; I know the buyer doesn’t mean any harm, but in the end it’s just as penalizing for you as for them (since they only have a 30-day delivery deadline to open a dispute, cutting that deadline in half isn’t a good idea, logically when you’re away you don’t sell, and you don’t buy either...)
It’s up to you to contact customer service on the basis of the buyer’s comment, but without any guarantee of a result.
Best regards
mataf_69
OP1 year agoI know eBay’s ways very well, I’ve been selling on the site for 20 years and at 75 I’m no longer surprised by their decision.
As for me, I respect my customers’ decisions and I manage my eBay account as best I can, I would just ask eBay to be more understanding in this kind of situation, especially when the customer has paid for their purchase, I really don’t see at all how that interferes with the smooth running of the sale.
Thank you for your reply
mataf_69
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