Request regarding a refund

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Summary: alscj_72 asked for help with a refund for an item never received, and agreed with the seller to cancel the transaction. One participant pointed out that this type of request must be directed to customer service, providing a helpful link. Another participant noted that the claim had to be made on eBay Germany, and also shared relevant links.

Hello,

I am reaching out for your help regarding a cancellation and refund request for an item I never received, and for which the seller and I have already reached an agreement.

At the time of purchase, the seller’s delivery options indicated that the item would be shipped directly to my address. However, without any prior discussion, the seller shipped the package via a pickup-point delivery service (in-store pickup).

Since I am not in France at the moment, it was impossible for me to collect a package from a pickup point. I therefore asked the seller to cancel the shipment, which they agreed to, and the delivery was canceled accordingly.

To date, a return request (return/return of the item) has been opened for this order. However, since I never received the item, it is physically impossible for me to return it.

If you review the messages exchanged between the seller and me via eBay, you will see that we both agree to cancel the transaction and proceed with the refund.

I would be grateful if you could intervene to resolve this situation and finalize the cancellation of the order as well as the refund.

Thank you in advance for your help.
Best regards,