request for help after not receiving a package | Community Mentor Help

bibob2605 · 2023-07-26T18:26:12.189000Z

Hello, a parcel appears as delivered on the site, but even Mondial Relay acknowledges that it's a mistake and that the store that was supposed to receive the parcel has been permanently closed since 13/05, even though the parcel was supposedly delivered on 14/06. They tell me that only the seller or the platform can request redelivery of the parcel, which is in their expert center (it’s not even lost either), but neither one wants to do what’s necessary. According to Mondial Relay, they may even have issued a refund to the seller, which is all well and good for him, while I’m just asking to receive my parcel all it takes is one phone call because I had the same problem with another parcel of the same type, same date, but the seller took 5 minutes to call and get the parcel back and resend it to me... do you see any solution to help move my issue forward?

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request for help after not receiving a package | Community Mentor Help | eBay France