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request for help after not receiving a package
Summary: bibob2605 explains that a package was marked as delivered even though the pickup store has been closed for a month. Mondial Relay admits there was an error but says that only the platform or the seller can request a redelivery, and neither of them does. koalagris advises sending a formal notice to the seller if there is written proof of a refund, but bibob2605 notes that this would cost more than the package itself.
Hello,
a parcel appears as delivered on the site, but even Mondial Relay acknowledges that it's a mistake and that the store that was supposed to receive the parcel has been permanently closed since 13/05, even though the parcel was supposedly delivered on 14/06. They tell me that only the seller or the platform can request redelivery of the parcel, which is in their expert center (it’s not even lost either), but neither one wants to do what’s necessary. According to Mondial Relay, they may even have issued a refund to the seller, which is all well and good for him, while I’m just asking to receive my parcel
all it takes is one phone call because I had the same problem with another parcel of the same type, same date, but the seller took 5 minutes to call and get the parcel back and resend it to me... do you see any solution to help move my issue forward?
koalagris
Mentor3 years agoGood evening @bibob2605
It's strange because MR, if the chosen pickup point is unavailable (holidays or closure), makes another one nearby available, and if it's not picked up then it goes back to the sender....
If, on top of that, tracking shows a truncated delivered status, that prevents a dispute for non-receipt on ebay.
If you have something in writing confirming the refund (beware, MR customer service is not reliable verbally, they tend to quickly brush off complaints by saying anything and everything) = formal notice by registered letter with acknowledgment of receipt to the seller to deliver or refund.
Best regards
bibob2605
OP3 years agoSent from my iPhone