Hello everyone on the team, I’m a seller based in France, and I had a customer from Uruguay who ordered a drone from me, except that the supplier did not deliver to Uruguay. This is my first time as a seller and I didn’t know that I had to contact eBay and not go ahead with the refund by card. Could someone help me resolve my problem? Thank you for your help
If your registration as a new seller (for new items in multiple quantities ...) is not finalized and that is causing a problem, then you need to contact customer service to find out how to proceed.
francexpressdeal
Mentor2 years agoHello @timwaka_972
you say: " I didn't know that you had to contact eBay and not proceed with the refund by card "
If everything is OK with your account, you absolutely do not need to contact eBay to issue a refund.
See this link:
https://www.ebay.fr/help/selling/managing-returns-refunds/rembourser-un-acheteur?id=5182&st=3&pos=1&query=Rembourser%20un%20acheteur&intent=rem&lucenceai=lucenceai&docId=HELP1608
If your registration as a new seller (for new items in multiple quantities ...) is not finalized and that is causing a problem, then you need to contact customer service to find out how to proceed.