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Advice needed for a sale that's going badly
I sold a used mobile phone... the buyer receives it and complains that the screen colors aren't right... he blocks the funds saying that he didn't receive it. The listing said no returns.
I end up accepting the return anyway because he's harassing me... and now he wants me to pay the return shipping costs...
What do you advise?
Thanks
Géraldine
1 comment
koalagris
Mentor2 years agoGood evening @grilou75
Did he open a dispute for item not received or did he request a return for not as described? (your post isn’t clear on that point...)
https://www.ebay.fr/help/selling/managing-returns-refunds/viter-et-rsoudre-les-problmes-des-acheteurs?id=4113&st=3&pos=4&query=%C3%89viter%20et%20r%C3%A9soudre%20les%20probl%C3%A8mes%20des%20acheteurs&intent=litige&lucenceai=lucenceai&docId=HELP1098#section3
If not received: it’s up to you to provide proof of delivery to get the claim dismissed.
If not as described: you can’t refuse the return (the mention "return refused" only applies if the buyer admits to changing their mind, not if the item is defective), with the seller covering the return shipping costs (otherwise the site will refund the buyer and let them keep the item).
Best regards