Request for advice on action against seller

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Summary: raf_2975 won an item at auction, paid for it, and saw the order canceled by the seller on the pretext of a request from the buyer that he never made. The seller is not responding, and the item has been relisted at a higher price. raf_2975 is looking for advice, as eBay support is insufficient. lingma85 replies that this is a typical case, and that he will be refunded, but suggests letting the matter go.

Hello everyone,

I’m turning to you because I’ve found myself at a dead end.

I won an item at auction. I made the payment and the order was confirmed. Then, out of nowhere, the order is canceled by the seller. The reason for the cancellation is: "cancellation requested by the buyer" even though I never, under any circumstances, asked for the cancellation. The cancellation request is closed immediately and I can’t seem to get heard.

I contact the seller. No response. Then I notice a very similar listing to the auction one, with exactly the same cover photo on **bleep** for a price 20 euros higher than the auction I had won. I contact the seller again to ask for an explanation (with a link to the **bleep** listing). No response.

I don’t know what steps to take; eBay’s help isn’t clear.

I would need help with what to do next. I admit this is my first experience of this kind.

Waiting for your advice.

Thank you for your attention.