Request for proof of delivery | Community Mentor Help

la-requinerie · 2025-09-29T17:20:23.854000Z

Hello,A buyer told me that his parcel, sent via Mondial Relay, was picked up but not by him. After several exchanges he opens a dispute for item not received and eBay asks me to provide a document that does not exist:"We have frozen the dispute for a period of 2 days to allow you to provide us with the original postal receipt showing the buyer's delivery address. We need the original postal receipt and not a screenshot of the carrier's website showing that the item was delivered"Except that we're talking about Mondial Relay here, not a registered mail shipment. How do I provide proof other than a screenshot?What is frustrating is that I had offered the buyer to refund him part of what he paid and he told me he did not want a refund, just that he would like Mondial Relay customer service to be responsive (because neither he nor I got any responses to our requests). But he still opened a dispute and eBay made a decision that I don't understand (the web tracking clearly shows the day and place of delivery).

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