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Cash on delivery payment request
Summary: xavierherda expressed concerns about an eBay order shipped from the UK to France. Although VAT was paid at the time of purchase, La Poste is demanding additional customs fees upon delivery. xavierherda contacted the seller, who suggested checking with eBay and provided an IOSS number. koalagris recommended paying the fees to recover the package and requesting a refund from eBay, providing a link to the refund procedures.
I’m having a problem with an eBay order coming from the United Kingdom to France.
When I made my purchase, eBay did indeed charge me VAT at checkout (visible in the order details with the note “VAT collected for this transaction” for an amount of 6.19 GBP).
However, when the package arrived, La Poste is asking me for about €20 in customs / import fees in order for me to receive my parcel.
Not wanting to pay a second time when the VAT has already been paid via eBay, I have refused to pay for now.
I’d like to know whether this is normal, whether it’s a customs declaration error (IOSS not passed on by the seller?) or whether other people have already run into this problem.
Thanks in advance for your help.
2 comments
koalagris
Mentor2 months agoHello @xavierherda
In this case, the fees must be paid upon delivery: it’s the only way to be able to collect the parcel.
Then you’ll need to request a refund from eBay:
https://www.ebay.fr/help/buying/paying-items/payer-les-taxes-sur-les-achats-effectus-sur-ebay?id=4771&st=3&pos=1&query=Payer%20les%20taxes%20sur%20les%20achats%20effectu%C3%A9s%20sur%20eBay&intent=TVA%20REMBOURSEE&lucenceai=lucenceai&docId=HELP1425#section6
Best regards
xavierherda
OP2 months agoHi
You need to contact ebay
They took the import tax £6.19
(Il m’a communiqué un numéro IOSS eBay)
This should be on the package label
Please keep me informed