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Refund request
Summary: lamaisondelabrocante bought an item at auction on eBay and is having trouble getting a response from the seller regarding the shipping fees not included in the listing. After being advised to update the listing to include these fees, the seller repeated the mistake. Since then, there has been no further communication, and lamaisondelabrocante would like to get help from eBay for a refund. koalagris provided a link to get help if the item is not received.
I have a question for the eBay community
I bought an item at auction
I contacted the seller several times, but unfortunately got no response
I've been waiting for a week!
At first she wanted me to pay the shipping costs, and I advised her to relist her listing with the shipping costs included!
The lady relists her item, and I commit to buying it from her!
I kept my commitment!
Unfortunately, she made the same mistake and forgot the shipping costs
She asked me to pay via PayPal
I told her I was going to request a refund, and since then nothing!! No more news
I would like eBay to help me get a clearer picture
Thank you to the eBay community
1 comment
koalagris
Mentor3 years agoGood evening
3 problems in 1 month: you’ve had your fair share of trouble....
@lamaisondelabrocante
if paid and not received:
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=objet%20non%20re%C3%87u&lucenceai=lucenceai&docId=HELP1135
best regards