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Request for information
Well, I would have liked to know why on eBay, since I’ve been sending my parcels to the locker, I’m only given the tracking number and not the pickup code? The seller tells me every time that it’s not their fault!?
5 comments
madelodie
·2 years agoHello ,
you’re not sending, but rather receiving since you’re the buyer .
The pickup code is sent by the carrier’s website, in this case Mondial Relay .
It is automatically sent as soon as the parcel arrives at its destination by SMS or email, otherwise you can’t pick it up if you don’t have this code .
Check that you have entered your phone number and your correct email address in your contact details .
Regards.
jergam-1421
OP2 years agoBS thanks, yes my details are correct because I log in with my phone number, and I receive eBay SMS messages so I don't understand, but I'll check again .......
koalagris
Mentor2 years agoBs,
Indeed, the seller doesn't know about it.
Have you entered your phone/email on eBay correctly to receive this code?
If not, check directly with the carrier...
Regards
jergam-1421
OP2 years agoBS thanks but yes indeed it would seem that my info seen on eBay is good since I am indeed receiving the emails as well as the email warning me to pick up the parcel ' but with the tracking number and not the code, after that regarding the carrier ( worldly thingy ) I don't have that problem when ordering on other sites only on eBay and I haven't found a way to contact them .....
koalagris
Mentor2 years agohttps://www.mondialrelay.fr/nous-contacter/