As of October 02, 2024, I received an email notification stating that my order had been canceled by the seller and that I would be credited within 3 to 5 business days. Since then, no phone call, no email, worse, you are not responding to any of my emails. Can you explain to me what could justify this and when I will be refunded?
Hello to you. I’ve just come out of my bank, and after checking, the refund has indeed been posted. The shortfall comes from my bank, which didn’t send me any notification. However, it would also be better if the customer received a message from your platform once the refund is effective, so they can turn to their bank if needed. I’m making another purchase right away on your platform for the same product.
koalagris
Mentor1 year agoIci c'est un forum...
Niveau délais :
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=objet%20non%20re%C3%A7u&lucenceai=lucenceai&docId=HELP1135#section3
framegnema-0
OP1 year agoI’ve just come out of my bank, and after checking, the refund has indeed been posted. The shortfall comes from my bank, which didn’t send me any notification. However, it would also be better if the customer received a message from your platform once the refund is effective, so they can turn to their bank if needed.
I’m making another purchase right away on your platform for the same product.