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However, I need to send it back to the seller. I made a return request, selected a carrier, and I even entered the old tracking number for the part.
And now it says the item has been returned, even though I didn't receive a label or pay any shipping fees.
What can I do?
Thanks in advance 🙂
2 comments
koalagris
Mentor1 year agoGood evening @ale_48336
"I even entered the old tracking number for the item. And there it tells me that the item has indeed been sent back" = well yes, since you are incorrectly providing a tracking number...
To correct the error, all that's left is to check with customer service:
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=3&pos=1&query=Renvoyer%20un%20objet%20pour%20obtenir%20un%20remboursement&intent=objet%20non%20conforme&lucenceai=lucenceai&docId=HELP1134
Contact link all the way at the bottom of the help page
Best regards
francexpressdeal
Mentor1 year agoHello @ale_48336
you say "I even put the old tracking number for the part."
Why did you enter a tracking number in the return process when you haven't sent anything back yet since you didn't get a return label?
You're talking about the old tracking number. What do you mean by that?